FAQ


FAQ — Natural Barbie Hair 

 

Q: How long does it take to receive my wig or bundles?

A: Processing time is 3–5 business days. Shipping usually takes 3–7 business days depending on your location. You’ll get tracking info as soon as your order ships!


Q: Are your wigs and bundles 100% human hair?

A: Yes! All of our hair is 100% virgin or raw human hair — no synthetic fibers, no blends.


Q: What’s the difference between virgin hair and raw hair?

A:


  • Virgin Hair: Hair that has been lightly processed for texture (like body wave or loose curl) but still very natural and healthy.
  • Raw Hair: 100% unprocessed hair straight from a donor — no chemicals, no steam processing. Raw hair is thicker, fuller, and can have natural variations.



Q: Do you offer custom wigs?

A: Absolutely! Natural Barbie Hair specializes in custom wigs made to fit your head perfectly. Message us to get started on your custom order!


Q: What are ready ship wigs?

A: Our Ready Ship Wigs are pre-made wigs that are already crafted and ready to ship directly from the factory. These wigs are perfect for quick delivery!


Q: Can I color or bleach the hair?

A: Yes you can! Both virgin and raw hair can be dyed and bleached. Raw hair can even be bleached up to 613 blonde! However, we recommend professional coloring for the best results.


Q: How long will my wig or bundles last?

A: With proper care, your hair can last 1–3+ years. Raw hair lasts 3–5 years with good care, and since it’s unprocessed, it can be dyed or bleached to your liking.

Q: What’s the difference between HD Lace and Transparent Lace?

A:


  • HD Lace: This lace is ultra-thin and super transparent, giving a seamless and undetectable look on any skin tone. It melts perfectly into the scalp for the most natural appearance, especially in photos or videos. Ideal for a flawless, realistic look!
  • Transparent Lace: Transparent lace is also thin and provides a natural look, but it is a bit more visible than HD lace on darker skin tones. It works well for lighter skin tones and is still a great option for most users.

 


Q: Do you accept returns or exchanges?

A:


  • For Ready Ship Wigs: Yes, we accept returns within 5 days of receiving your wig, as long as it’s in acceptable condition (unused, unaltered, and in original packaging).
  • For Custom Wigs: Custom wigs are final sale, and no returns or exchanges are accepted once the order is placed.